A workspace for better support

Every request.
A clear next step.

Bring tickets, automation, and AI into one workspace. Give your team the context to respond, the tools to act, and room to grow.

Get started Explore the workspace

Full platform on every plan. From $45/month for 3 seats.

A closer look

Less chasing. More resolving.

Explore three ways to keep your team’s work moving.

Interactive preview Example data
hokkuNorthstar workspace
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YOUR TEAM’S INBOX

Customer support 12

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#1248In progress

Help connecting our shared inbox

AM
Alex Morganvia email 4m ago

We’re bringing our support team into Hokku. Could you help us connect our shared inbox so new emails become tickets?

Reply draft

Absolutely. I’ll walk you through connecting your inbox and checking that your first message arrives in the right queue.

A little context. A more helpful reply.
One workspace. A clearer way to work.Explore the tabs above
One connected workspaceFull platform on every planAI on your terms

From incoming to done

A calmer way to handle
a busy support queue.

Keep the handoffs clear and the routine work moving, so your team can focus on the person behind each request.

01

Bring every request
into focus.

Collect email and portal requests in shared queues. Keep the conversation, owner, and next step together.

Shared queuesEmail & portal
02

Give routine work
a route forward.

Build visual automations to route tickets, update fields, and notify your team. Set response targets and escalation rules.

Visual automationSLAs
03

Make room for
a helping hand.

Ask Verse to help with ticket actions and bulk work. Bring your own AI provider key, or choose a plan with AI included.

Verse AIBulk actions
And the details your team depends onExplore all features

Make it your own

Custom fields, calculated fields, labels, saved filters, and queue-specific settings.

Keep customers in the loop

Email-to-ticket, threaded replies, a customer portal, and a knowledge base.

See the work clearly

Dashboards, reports, kanban boards, and ticket checklists.

Keep teams organized

Separate workspaces, role-based permissions, two-factor authentication, and audit logs.

Connect your tools

REST API, scoped API keys, custom events, and webhooks.

Keep control of your data

Data exports, retention settings, soft deletion, and restore.

Built on Rust, with a focus on responsive everyday work.

Straightforward pricing

The whole platform.
Your choice of AI.

Unlimited tickets and queues on both plans.
Start with three seats and grow with your team.

Starter

Your tools, connected

Everything you need to organize support. Connect your own AI key when you’re ready.

$15/seat / month

From $45/month for 3 seats

Billed monthly · 3-seat minimum

Choose Starter
  • Full platform, with no feature gates
  • Visual automation & SLA management
  • Customer portal & knowledge base
  • Verse with your own AI provider key
  • Standard support

No added Hokku AI fee. Your AI provider charges separately for usage.

Pro

AI included

A helping hand for your whole team, with AI usage bundled into your subscription.

$35/seat / month

From $105/month for 3 seats

Billed monthly · 3-seat minimum

Choose Pro
  • Everything in Starter
  • Verse AI, with no provider key needed
  • 1M AI tokens per seat each month
  • AI allowance pooled across your team
  • Priority support

A three-seat team shares 3M AI tokens each month.

Working out what fits your team? Talk to us

A few useful answers

Before you
get started.

Something else on your mind?
We’re here to help.

What’s included in each plan?

Both plans include ticketing, queues, visual automation, SLA management, custom fields, dashboards, the customer portal, and knowledge base. Pro adds bundled AI usage and priority support.

What does “bring your own key” mean?

On Starter, you can connect your own OpenAI, Anthropic, or OpenRouter API key to use Verse. Hokku adds no AI fee; your chosen provider bills you separately for usage. You can also use Starter without connecting an AI key.

How much AI is included with Pro?

Pro includes 1 million AI tokens per seat each month, pooled across your team. Three seats share 3 million tokens. Tokens measure the text an AI model reads and generates. If you reach the allowance, you can use your own provider key or contact us about your needs.

What’s the minimum team size?

Both plans start at three seats. With monthly billing, that’s $45/month for Starter or $105/month for Pro. Annual billing saves 18%, with the full year paid upfront.

Can I separate different teams or clients?

Yes. Each organization can have separate team spaces called “engines.” An engine has its own queues, tickets, users, and settings, so you can organize work by department, product, or client. Both plans include unlimited engines and queues.

Can customers contact us by email?

Yes. Connect an email channel to create tickets from incoming messages and thread replies back to customers. Customers can also submit and track requests through your customer portal.

Can I cancel my subscription?

You can manage or cancel your subscription from your billing page. For questions about your account or billing, contact our support team.

Make space for better support

Your next request
deserves a clear next step.

Get started Ask us a question

Simple plans. Shared context. A team ready to help.